Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

Surprise Christmas Lights ("we," "us," or "our") collects information you provide directly to us, such as:

  • Contact Information: Name, phone number, email address, and physical address
  • Property Information: Property type, size, and other details needed for service
  • Service Information: Details about requested services, preferences, and project descriptions
  • Payment Information: Billing information and payment method details

2. How We Use Your Information

We use the information we collect to:

  • Provide Christmas light installation services and customer support
  • Process payments and manage billing
  • Communicate with you about your service appointments
  • Send appointment reminders and follow-up messages
  • Improve our services and customer experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With subcontractors who provide support services such as customer service, payment processing, and scheduling software
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, sale, or transfer of business assets

4. SMS/Text Messaging

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number and consenting to receive text messages, you agree that we may send you:

  • Service quotes and estimates
  • Appointment confirmations and reminders
  • Service updates and notifications
  • Promotional offers (with your consent)

You may opt out of text messages at any time by replying "STOP" to any message. Message and data rates may apply.

5. Website Analytics

We may use website analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect information such as:

  • Pages visited and time spent on our site
  • Browser type and device information
  • General geographic location
  • Referring websites

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years.

8. Your Rights

You have the right to:

  • Access and review the personal information we have about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared or sold, and the right to delete personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Surprise Christmas Lights
Phone: (602) 910-2007
Email: surprisechristmaslights@gmail.com
Location: Surprise, Arizona
Service Area: Surprise, AZ and surrounding areas

Third-Party Services

Our website may contain links to third-party websites or use third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party services you use.